Respecting and understanding customers, continuously providing products and services that exceed their expectations, and being the eternal partner of customers. This is the service concept we have always adhered to and advocated for.
1、 With each step taken, the first thing that comes to mind is the change in consumer attitudes after the company transitions from a seller's market to a buyer's market. Faced with numerous goods (or services), consumers are more willing to accept high-quality goods (or services). The quality here not only refers to the inherent quality of the product, but also includes a series of factors such as the packaging quality and service quality of the product. Therefore, it is necessary to comprehensively and maximally meet the needs of consumers. We should research, design, and improve services from the perspective of customers (or consumers), rather than from the perspective of the company.
1. Improve the service system, strengthen pre-sales, during sales, and after-sales services, and promptly help customers solve various problems that arise during the use of products, making customers feel greatly convenient.
2. Highly value customer opinions, involve customers in decision-making, and make handling customer opinions an important part of satisfying customers. Make every effort to retain existing customers.
3. Establish all customer-centric mechanisms. The establishment of various institutions and changes in service processes should be centered around customer needs, and a rapid response mechanism should be established to respond to customer opinions.
2、 Customers are always right
1. Customers are buyers of goods, not troublemakers;
2. Customers understand their needs and hobbies, which is precisely the information that enterprises need to collect;
3. Due to the 'natural consistency' of customers, arguing with the same customer means arguing with all customers.
3、 The three elements of customer satisfaction:
1. Product satisfaction: Refers to the customer's satisfaction with the quality of the product.
2. Service satisfaction: Refers to a positive attitude of customers towards the pre-sale, during sale, and after-sales service of the purchased goods. No matter how perfect the product is and how reasonable the price is, when it appears in the market, it must rely on services. After sales service manufacturing permanent customers.
3. Corporate image satisfaction: Refers to the positive evaluation of a company's comprehensive strength and overall impression by the public.